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Easy Work-Life In a Call Center
For the people working in call centers, it is not easy to maintain a work-life balance. Since they have to answer multiple calls and take every call with the same ease, it is hard to survive at times. Easy Work-Life In a Call Center. Repetitive calls, no breaks, handling angry customers and a monotonous work environment are frustrating at times.
However, how can agents avoid getting frustrated? Well, certain hacks can help them survive in a call center. Although the job demands patience, politeness and eagerness of the agent to offer splendid support no matter what the situation be, some simple steps can, however, make your life easy even in the monotonous work environment.
Companies generally opt call center outsource services to get access to the latest tech-tools and skilled agents on-board. Businesses feel an outsourced partner will take care of their services in a better manner than in-house service providers will.
Thus, to live up to the expectations of the market and offer splendid services, call center agents need to use some simple hacks to stay calm and work astoundingly.
Check out the hacks below:
Do not stress!
Keeping calm in some situations is literally hard!
How about dealing with an angry customer who is not ready to listen? Well, it is impossible at times to deal with them, which is why many agents are at stress in call centers. Easy Work-Life In a Call Center. However, to avoid worsening the situation and indulging in quarrels with customers, you need to avoid stressing yourself.
How can you do so?
Well, integrate a habit of keeping some items at your desk that brings positivity. Like, plants, stress balls, fitness hand gripper, lava lamps fidget toys, some munchies, magnetic sculptures, artificial candles, etc.
These things might not help you reducing stress to the fullest, however, can give you positive vibes to fight negativity.
Being a call center agent, you have to be courteous all the time and apologize even when there is less need. Easy Work-Life In a Call Center. Nevertheless, keeping these things by your side can keep you calm to answer customers with the same enthusiasm.
Post the phone numbers that you might forget
Do you face trouble remembering important phone numbers? Well, you do not have to panic, as posting options are available to help.
Having a written reminder, you do not have to pressure yourself over memorizing numbers. You can set reminders for water intake, make notes of essential phone numbers and some post-it notes about fruits and other snack time to take care of health while at work.
Phone numbers that agents generally have to remember are the supervisor’s name and contact number, HR contact number, and other extensions.
You can stick sticky notes on your desk or can take a register to note down the essential information. Doing so, you avoid getting into the hassle of finding numbers here and there at times of emergency.
Make your workstation comfortable
To avoid stress and staying energetic, agents need to have a comfortable workstation. When the working area is favorable, it helps to fight stress easily.
When a business takes a call center outsource facility, it expects the outsourced agents to handle customers just like the in-house staff.
They rely on the call center for efficient service to customers. Easy Work-Life In a Call Center. Thus, when the agents have a friendly environment and are happy with their work, they will automatically deliver good results.
Since the call center task is monotonous and demands agents to be at their workstations for long, thus agents must keep desktop planter vase, picture frames, motivational signs, salt lamp, neck massager, gel seat cushion and footrest at their reach.
Having all these by the side, you get an energy booster that helps you to stay calm even in adverse situations. A positive feel will always help you deal with angry customers easily.
Get yourself an area code list
As a call center agent, you have to handle multiple calls that cater to various geographic locations. You might receive one call from California and the other might be from Ohio!
Well, make sure to have an area code list that helps to make calls in case you need to make a callback.
Moreover, a time-zone map is equally essential, so that you make calls depending on the locations time. You have to think about the customers’ time-friendliness to talk, as you cannot call at your favorable time. Calling at odd-times may irritate the customer.
Both area code lists and time zone maps are essential so that you do not wish the customer good morning when it should have been a good evening!
Getting into a hassling situation at the end is very awful. Easy Work-Life In a Call Center. It damages your customer loyalty and irritates the customer, thus collects all that you need for efficient delivery to the customer.
Also Read: Top Reasons to Opt Call Center Outsourcing
Thanks for reading!
