You need the services of delivery agents to move goods from one point to the other. These shipping companies are staples in our world. However, not all Freight Services are created equal, and some may benefit you more than others.
Here are some things that you should consider when you’re looking for a reliable forwarding service to move your products from your warehouse or store to your customers. Check here for more details about Freight Forwarder.
#1 Delivery Time
If you want to improve customer satisfaction, you should make sure that the freight service you sign up with can assure you of timely pickup and delivery. They should be able to take responsibility for the timely delivery of goods.
#2 Cost of the Service
It is no secret that customers sometimes are turned off by outrageous delivery charges. They may like your product a lot, but if you charge them a humdinger of a freight fee, then they may cancel the order before they could even checkout.
The good news here is that there is plenty of freight forwarding companies around. That means there is competition amongst them, and that will also translate to lower costs.
Yes, the price sometimes dictates the quality of the service. You should find a balance between these two warring factors. The bottom line here is that you should look for freight services that will match your budget.
Also Read: Methods of Measuring Inefficiencies In construction projects
#3 Watch the Fine Print
The company’s policies should be disclosed to the public. You, as the B2B customer, have the right to be made aware of the terms and conditions of any agreement. Always review the delivery company’s policy disclosure.
Customers should be provided proper quotations, details of the costs involved, what the forwarding company is responsible for, the guarantees they can give, and your responsibilities in the deal.
Go through each item in the service agreement and the fine print carefully. If unclear, call the Freight Services company to find out what that ambiguous line actually means. Do this before signing any contract or service agreement.
If you don’t agree with even one statement in the company’s policies then you shouldn’t sign anything. You should be on the same page with your delivery company since they will also represent your particular brand.
Customers tend to judge your business by the quality of the service of the partners you work with. Don’t take this detail lightly. A negative review about a failed or late delivery is still a negative review and will take time and resources to make amends.
#4 Volume Handling
This factor is a measure of the handling capacity of Freight Services. Determine how many delivery trucks they own and how many they operate. Note that some delivery companies hire subcontractors when their fleet can’t handle the volume of orders.
Inquire about the number of delivery trucks and other vehicles that they own. And then ask if they hire auxiliary providers to scale their operations. Ask about the subcontractors they work with.
#5 What Goods Do They Handle
Not all goods that need to be delivered are solids or electronics. If you need to deliver liquids or goods in breakable containers, inquire about goods they can transport and how they plan to manage the delivery.
The quality of freight forwarding services will reflect on your business, so you want to make sure that you partner with a provider that matches your company’s values and goals to avoid or minimize risks.
